Customer Services/Marketing Admin Executive 

Do you have an eye for detail, a fondness for admin and delight in great customer service? Are you able work your way round Excel but don’t want to be staring at the same spreadsheet day in, day out?

As a Customer Services & Marketing Administrator for Mantis World, you’ll be required to get involved in a breadth of activities from order processing, to preparing samples, checking invoices to talking to our lovely customers. A can-do attitude, some knowledge of Excel, organisational skills and willingness to learn is what we're after for this all-encompassing role as part of a fantastic, friendly team in a bright and open-plan office. If you think you fit what we’re looking for, we’d love to hear from you.


KEY DUTIES:


Customer Service & Sales Administration 

Order processing, liaising with the warehouse and organising transport when required for customer orders. 
Responding to customer queries including stock availability and resolving problems in an accurate and timely way
Making outbound calls to generate sales from existing and new customers  
Providing administrative support
Ensure that all sales leads are dealt with immediately and correctly
Ensuring customer details are accurately input or updated on all systems 
Database mailings and fulfilment – assist with sending of mailing, processing responses and fulfilment such as sending brochures,
packing envelopes, franking and organising postage 


Office Admin


Admin duties such as ordering stationery, banking, post 
Stock control of samples, literature and stationery and supplying samples as required 
Answering telephones and handling general enquiries 
Meet & greet visitors to the office; assist and offer refreshments on arrival
Checking supplier invoices 
Ad hoc duties as and when required


Marketing Support

Provision of general marketing administration support to both stock and bespoke side of business as required
Assistance in preparation of trade shows to include responsibility for garment preparation ordering and preparation, attendance (if required),
organisation of transport & accommodation as relevant
Preparation and timely delivery of marketing samples
Assistance with (annual) general market and competitor review
Management and upkeep of samples area
Assistance with preparation and delivery of marketing materials and/ or samples
Ensuring in-house product information sheets are updated as relevant


Other 

Administration of customer database to ensure it is up to date and relevant
Administration support for customer returns/ quality where required


Location: W9 Maida Vale, London

Are you interested in the role? Please send an up-to-date CV to anna@mantisworld.com.